Frequently Asked Questions
Everything you need to know about your IDEO U experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return request.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know if a product is in stock?
Inventory status is updated in real-time on our product pages. If an item is out of stock, you can sign up for email notifications to be alerted when it returns.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your data and transaction details are always protected.